Refund

Refund Policy

Owala organizes its rules on returns, exchanges, and refunds in the following sections. This page applies specifically to owalrz.shop.

Our approach at Owala to eligibility
For Owala customers at owalrz.shop, this section explains eligibility. Our store maintains a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

Details from Owala on refund timing
This refund timing section covers orders and visits through owalrz.shop for Owala. After the returned item reaches us and is inspected, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

Details from Owala on starting a request
Owala publishes this starting a request guidance for customers using owalrz.shop. When requesting a return or exchange, contact us at Support@Owalrz.shop before sending the item. Once the request is approved, Owala will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

How Owala handles exceptions
The following exceptions guidance applies to the Owala storefront at owalrz.shop. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

order problems at Owala
For purchases made through owalrz.shop, Owala applies the following guidance on order problems. For an item that arrives damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

support at Owala
This support section covers orders and visits through owalrz.shop for Owala. For return or exchange assistance, contact Support@Owalrz.shop or 9783974510.

Our approach at Owala to condition of returns
The following condition of returns guidance applies to the Owala storefront at owalrz.shop. Please send the item back safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

Merchant Information
Business name: Owala
Brand name: Owala
Email: Support@Owalrz.shop
Phone: 9783974510
Physical address: 2090 Fairbanks St, Juneau, Alaska, 99801, United States